This exercise is an extension of the previous one. A satisfied employee only can deliver Customer Satisfaction as expected. It becomes absolutely critical to assess what employees feel while working in the organisation and understanding their concerns.Taking interviews across all categories of employees through CATI, face to face or on-line through panel becomes much easier to reach each one in any part of the world. The Employee is very important Stakeholder in the process of Life Cycle of the Product from raw material to finished consumer products. They could bring about a lot of changes by giving suggestions, solving their issues, looking at their welfare and career opportunities to top performers.
We are well geared up to assist you in knowing your employee satisfaction in the end towards customer satisfaction. Higher satisfaction brings more business, more business brings more profit and so the prosperity. Let us travel journey towards prosperity and progress through Employee and Customer Satisfaction. It is a Win:Win.
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